How We Get Orders to You
We ship from a single fulfillment hub and offer free shipping options for both domestic and international customers. Here's everything you need to know about how your order travels from us to you.
Our Fulfillment Location
Every order leaves from South Windsor, Connecticut, United States. We ship to the United States and to more than 230 countries and territories worldwide.
Processing Your Order
Orders are processed within 1–3 business days — delivery timelines begin once your order has left our facility. Select your preferred shipping method at checkout.
U.S. Shipping Options
| Shipping option | Delivery time | Cost |
|---|---|---|
| Express | 1–2 business days | $15.00 |
| Standard | 3–5 business days | $8.00 – FREE on orders of $70.00 and up |
| Standard (free) | 5–8 business days | FREE |
- Express — need it fast? Get your order in 1–2 business days for $15.00.
- Standard (3–5 days) — just $8.00, or completely free when your order totals $70.00 or more.
- Standard (5–8 days) — always free, with zero minimum spend required.
Shipping Internationally
We deliver to 230+ countries worldwide — always free on Standard shipping.
| Destination | Shipping option | Delivery time | Cost |
|---|---|---|---|
| Rest of the world (230+ countries) | Standard | 5–8 business days | FREE |
International delivery estimates may vary. Customs processing in your destination country can occasionally add extra days beyond the estimate.
Duties, Taxes & Import Fees
International orders may incur customs charges — these are the recipient's responsibility. Import duties, taxes, or fees levied by your country's customs authority are not included in our prices or shipping costs.
Tracking Your Shipment
You'll receive a tracking number by email the moment your order ships. Please allow up to 48 hours for tracking activity to appear in the system.
What Counts as a Business Day
Business days run Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays move into processing on the next available business day. During busy periods, minor delays can occasionally occur.
Incorrect Shipping Address
Double-check your address at checkout — changes can only be made before an order ships. If you spot an error, reach out to us right away and we'll do our best to update it in time.
Lost or Damaged Orders
Report any lost or damaged parcels within 48 hours of delivery — include photos if your item arrived damaged. We'll arrange a replacement or issue a refund promptly.