Return Window: 30 Days
Customers are entitled to return any item within 30 days of delivery. Returns are accepted for either a refund or an exchange, provided the conditions outlined below are met.
Eligibility Requirements
All returned items must satisfy the following criteria without exception.
- Items must be unused, in their original condition and original packaging.
- Your order number or proof of purchase must be included with the return.
- Gift cards, personalised items and products marked "final sale" cannot be returned.
Return Procedure
Returns must be initiated by contacting us directly before any item is sent back.
- Step 1: Email Support@ORBICOM.Shop stating your order number and the reason for your return.
- Step 2: We will provide you with the return instructions and the appropriate return address.
- Step 3: Pack the item securely and dispatch it to the address provided.
Please note: items sent back without prior authorisation may not be accepted.
Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days of inspection. Upon receiving your return, we will inspect it and notify you by email of the outcome. Please allow additional time for your bank or payment provider to process and display the transaction.
Exchange Policy
We offer free exchanges for a different size or color, subject to availability.
Damaged or Incorrect Items
Any item that arrives damaged, faulty or incorrect must be reported within 48 hours of delivery. Please contact us with supporting photographs. In such cases, we will arrange a free replacement or issue a full refund at no cost to you.
Responsibility for Return Shipping Costs
Shipping costs are determined by the reason for the return. Where a return arises from our error — including damaged, faulty or incorrectly dispatched items — we will cover all return shipping costs. In all other circumstances, return shipping costs are the responsibility of the customer.